Non-preorder products: Excluding holidays, e-bikes are shipped within 2 days after placing the order. Delivery typically takes 2–6 business days. Once shipped, the tracking number will be sent to your registered email.

Preorder products: Preorder e-bikes are clearly indicated on the product page. If your order has not been shipped for over a week, it may be because the model you purchased is a preorder.

• Due to batch differences during production, some parts are not interchangeable even for the same model.
• We require information such as your order date and motor serial number to ensure the correct parts are sent.

• Once the warehouse confirms the part model, parts will be shipped via YunExpress.
• Delivery typically takes 5–9 days.
• The tracking number and link will be sent to your registered email.

Medium-risk orders: We will contact you by email to verify the purchase. If no reply is received within 3 days, the order may be canceled.

High-risk orders: These are canceled directly, and notification will be sent by email.

If the order is identified as a high-risk order, we will cancel it directly and notify you by email.

For dual-motor e-bikes, shipments may be split into two packages due to size. If you receive only one package, the second usually arrives the next day.

• If the package is severely damaged, you may refuse delivery.
• For minor damage, open the package and inspect the bike.
• If any components are damaged, we will send replacements promptly.
• For any issues, contact our after-sales team via email or WhatsApp.

(1) All ANiiOKi e-bikes come with a 1-year warranty.

(2) For damages not caused by the customer (e.g., collisions, improper exposure to water, unauthorized modifications), the following functional components are covered:

• Frame
• Fork
• Motor
• Battery
• Controller
• Charger
• Display

(3) Wear-and-tear parts (tires, seat, kickstand) have a 3-month limited warranty.

• Within 3 months, if these parts have non-human-caused defects, we will provide free replacement or repair.
• Beyond 3 months, normal wear, aging, punctures, or external force damage are not covered.
• Human-caused damage (collisions, drops, modifications, over-inflation) is not covered, even within 3 months.

• Warranty mainly covers parts replacement.
• For labor costs at local repair shops:

We assess based on the vehicle’s condition. If the issue qualifies under warranty, reasonable labor costs may be reimbursed.

• Keep official repair invoices/receipts for verification.

• Contact our customer service team and provide your order number.
• Describe the problem.
• Provide relevant photos or videos for preliminary assessment.
• We will evaluate and provide a solution (parts replacement, repair guidance, or return instructions).

• Cloud storage: Upload the video to Google Drive, OneDrive, Dropbox, iCloud, etc., and share the link.
• WhatsApp: Send directly to +1 628 304 9826.

Yes. If the bike has a functional defect not caused by the customer and cannot be fixed through repair or parts replacement, a return will be supported.

• Submit the return request within the return policy period.
• Bike must not have human-caused damage (collisions, water exposure, unauthorized modifications).
• Complete the troubleshooting process with our technical team to confirm eligibility.
• Meet all requirements listed in our Return & Refund Policy （page.Return and Refund Policy）.

• Full bike photos: left/right sides, front, back.
• Boxed bike photos after packaging: required to issue a return label.

Packaging notes:

• Avoid excessive tape or plastic wrap on the box.
• Ensure sufficient padding to prevent damage during transit.

• Customer ships the return package.
• Warehouse receives and inspects the bike.
• After verification, the refund is processed within 1–2 business days.
• Actual time to appear in your account depends on your payment method (usually 3–7 business days).