At ANIIOKI, we are committed to providing reliable products and a smooth delivery experience. This Shipping Policy explains where we ship, how orders are processed, estimated delivery times, tracking, and what to do if your order is delayed, damaged, or lost in transit.
Shipping Area
European Union
Free shipping is currently available for eBike orders to the following countries:
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.
We do not deliver eBikes to P.O. Boxes.
Shipping availability outside the countries listed above may vary. Please contact our customer support team before placing an order if your destination is not listed.
Shipping Warehouse
EU eBike orders are shipped from one of our European warehouses.
Depending on product availability, order destination, and fulfillment arrangements, your order may be dispatched from our warehouse in Poland, Italy, or another EU location. The shipping origin may therefore vary between orders.
Shipping from a different European warehouse does not affect the product warranty or after-sales service.
Order Processing Time
For in-stock eBikes, please allow 1–2 business days for order processing.
Once your order has shipped, tracking information will be sent to the email address provided with your order.
For accessories and replacement parts, processing times may vary depending on the item. Please allow approximately 2–15 business days where applicable.
For pre-order products, the estimated shipping date shown on the product page will apply.
If your order has not shipped within the stated timeframe, please contact our customer support team at sales@aniioki.com.
Shipping Method
We select the most suitable shipping carrier based on the dispatch warehouse, destination, product type, and package size.
- eBikes: May be shipped via UPS, GLS, DPD, or another local logistics partner from one of our European warehouses.
- Batteries, accessories, and replacement parts: May be shipped via 4PX or another suitable logistics provider.
In some cases, the carrier responsible for the initial shipment may transfer the package to another carrier for regional or final-mile delivery. As a result, the carrier name or tracking page may change during transit.
The carrier and tracking information provided in your shipping confirmation email should be used as the primary reference for your shipment.
Delivery Times
After dispatch, eBike orders are generally delivered within approximately 5–7 business days.
Delivery times for accessories and replacement parts may vary depending on the item, carrier, and destination.
Please note that delivery estimates are not guaranteed. Delays may occasionally occur due to carrier operations, weather, holidays, customs procedures, or other circumstances outside ANIIOKI's direct control.
Tracking Information
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
Tracking information may take approximately 24–72 hours after dispatch to appear or update in the carrier's system.
If you do not receive your tracking information or need assistance with your shipment, please contact sales@aniioki.com and include your order number.
Shipping Damage Claims
Please inspect your eBike and packaging as soon as possible after delivery.
If you notice shipping damage, missing components, or significant damage to the package, please contact ANIIOKI as soon as possible, preferably within 5 days of delivery.
When contacting us, please provide:
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Your order number
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Photos of the shipping box
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Photos or videos showing the damaged area
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Photos of the shipping label
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A description of the issue
This information will help us investigate the shipment and provide an appropriate solution.
If you purchased ANIIOKI Shipping Insurance and your order arrives damaged, please contact our after-sales team at sales@aniioki.com.
Will My eBike Arrive Fully Assembled?
Most ANIIOKI eBikes arrive approximately 90% assembled.
Depending on the model, you may need to install components such as the front wheel, front fender, handlebar, seat post, or pedals.
Assembly requirements may vary by model. Please follow the user manual included with your eBike and make sure all components are properly installed and tightened before riding.
Lost or Missing Packages
If you did not receive the package after the tracking status shows it has been delivered, please contact us within 3 business days. Otherwise, the customers need to contact the corresponding logistics company directly to start a claim. We don't accept package lost claims after three days from the delivered date.
In case the ordered product(s) do not reach the provided address (when correctly provided) or get lost during the shipping process, we retain the right to a full investigations and search that can take up to 10 business days. Within this period, we retain the right to withhold a full refund. We will always update you on the progress and results of the investigation, upon which suitable and reasonable action can be taken.